Terms and Conditions
These Booking Terms and Conditions (“Terms”) govern all bookings made by guests (“you” or “your”) at Monarto Safari Resort (the “Property”). These Terms outline the contractual relationship between you and Journey Beyond Management Pty Ltd (ACN 683 889 876) (“Manager”) as agent for Monarto Resort Pty Ltd (ACN 683 806 706) (“Property Owner”). By proceeding with a booking, you confirm your agreement to these Terms.
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SCOPE AND APPLICATION OF TERMS
- These Terms govern all aspects of the booking process, payment obligations, the provision of services, use of facilities, cancellations, liability, and your conduct during your stay.
- For bookings made through travel agents, third-party websites, or corporate agreements, the respective terms of those entities may apply in addition to these Terms. Where terms from third-parties conflict with these Terms, the third-party terms will apply solely in relation to their services. These Terms shall govern all aspects in connection with your stay at the Property.
- These Terms form the entirety of the agreement between you, the Manager, and the Property Owner and supersede all prior representations, communications, and agreements.
- Bookings for special events, group accommodations, or extended stays may require additional agreements. Such agreements shall supplement these Terms and be binding on all parties.
- Any failure by the Manager or Property Owner to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
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BOOKINGS
- Bookings are subject to availability and the pricing applicable at the time of booking. Please note that certain conditions or exclusions may apply, such as minimum stay requirements.
- Bookings are confirmed when we issue you a booking confirmation. It is at this point that a contract between you and the Manager (as agent for the Property Owner) comes into effect subject to these Terms. Bookings requested which are not paid or which are not secured by a debit or credit card by the time specified in the conditions displayed during the booking process are not confirmed.
- You are responsible for ensuring that all information provided at the time of booking is accurate. The Manager reserves the right to cancel bookings with incomplete or inaccurate information.
- The Manager retains the right to refuse or cancel bookings at its discretion, including but not limited to cases involving suspected fraud, non-compliance with these Terms, or prior guest conduct that suggests a likelihood of material breach.
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PRICING & PAYMENTS
- Prices are for the applicable rate basis as displayed in the conditions at the time of booking or otherwise communicated by us. Rates do not include transport, items of a personal nature, meals and beverages (other than those stipulated), or any other activities including spa treatments (other than those stipulated).
- Discounts, offers, and promotional rates are subject to specific terms, such as blackout dates, minimum stay requirements, and restrictions on amendments or cancellations.
- In the event of an error in pricing, the Manager reserves the right to notify you of the correct price and provide an option to proceed or to cancel with a full refund.
- The price for a confirmed booking is subject to variation if: (a) there is a change in or imposition of government charges, taxes or levies relative to rates; or (b) if you amend your booking (see clause 4.3 below).
- You must enter the details of a valid debit or credit card to confirm your booking. Payment must be made in the amounts and at the times specified in the conditions for payment displayed at the time of request or as otherwise notified by the Manager.
- If you fail to make payments as required you authorise the Manager to charge your credit / debit card for the outstanding amount. If the charging of your credit / debit card fails, then the Manager reserves the right to cancel your booking.
- Payments made by credit / debit card are subject to processing fees as displayed at the time of booking or communicated by us. These processing fees are not refundable in any circumstances.
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CANCELLATIONS, AMENDMENTS & SPECIAL REQUESTS
- Guest initiated cancellations and amendments must be processed through the booking system used to confirm your booking or by contacting us. All payment terms, cancellation, amendment, and no-show conditions will be clearly disclosed during the booking process and may be viewed here: https://monartosafariresort.com/specialconditions. These conditions are binding upon confirmation of your booking. Depending on these conditions, cancellations and amendments may not be permitted or may be subject to a fee.
- Amendments are subject to availability and applicable rates at the time of request. If the rate is greater than the rate for your original booking, then you must pay the difference plus any applicable amendment fee. These fees must be paid in full to effect the amendment.
- If you do not show for your booking on the scheduled check-in date (a “no-show”), then your booking will be deemed cancelled. You will not be entitled to any refund and you authorise the Manager to charge your debit / credit card for any outstanding amounts applicable to your booking.
- You will not be entitled to any refund if you depart the Property early and you authorise the Manager to charge your debit / credit card for any outstanding amounts applicable to your booking.
- Special requests, including but not limited to room preferences, amenities, or specific arrangements, are subject to availability and cannot be guaranteed. Additional fees may apply to accommodate certain requests, and these will be communicated following request or upon check-in.
- Dietary requirements must be notified to the Manager at the time of booking or no later than check-in. While reasonable efforts will be made to accommodate dietary requests, it is the guest’s responsibility to verify the suitability of food provided, particularly concerning allergens. To the fullest extent permitted by law, the Manager, Property Owner, and their respective personnel are not liable for allergic reactions or other adverse effects, except in cases of gross negligence.
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DURING YOUR STAY
- (Check-in & Check-out) Standard check-in time is 15:00. Early check-in may be available upon request and subject to payment of an additional rate. Standard check-out time is 11:00. Late check-out may be available upon request and approval from management in their discretion. Late check-out fees may be payable. Unapproved late check-outs may incur a fee of up to one additional night’s stay at the applicable rate and you authorise the Manager to charge your debit / credit card for this charge.
- (Identification) You may be requested to provide photographic identification upon check-in. If you are unable to provide reasonable photographic identification which matches the name the booking was made under, then the Manager reserves the right to cancel your booking. In this case, you will not be entitled to any refund and you authorise the Manager to charge your debit / credit card for any outstanding amounts applicable to your booking
- (Security Deposit) You must produce a valid credit card at check-in and you consent to the Manager pre-authorising a charge of no more than $200 to cover additional charges for food and beverage, spa treatments, other incidental expenses, as well as for damages, breakages and excess cleaning charges. Unused pre-authorisations will be released by the card issuer within 7-14 days, depending on the issuer’s policies. If you do not have a valid credit card, a cash deposit of $200 is required. This will be released back to you, less any deductions made by the Manager (as if the Manager were charging a credit card in accordance with these Terms).
- (Additional Charges) You must settle charges incurred during your stay for additional services and amenities (including without limitation any room-service, minibar, food and beverage, spa treatments) on or prior to check-out. You authorise the Manager to charge your debit / credit card for any amounts not settled on or prior to check-out.
- (Room Allocation) On occasion, the room type you have booked may become unavailable. In such cases, every effort will be made to ensure your comfort and satisfaction and the Manager will seek to relocate you at no extra cost to an alternative room of comparable or better quality. If a comparable or better option is unavailable, the Manager reserves the right to move you to a room of lower quality and compensate you for the difference in rates. If you do not agree to a lower quality relocation, you may cancel your booking for a full refund of the amount paid. The Manager will not be liable for any additional costs, losses, or changes resulting from the cancellation.
- (Extra Persons) Rooms are limited to the standard occupancy for their type. Additional guests beyond this limit require the Manager’s approval and payment of the applicable extra person rate.
- (Conduct) You must follow the reasonable directions of the Manager’s personnel. The Manager may deny entry, refuse accommodation, or require a guest to leave the Property if they engage in unreasonable, threatening, abusive, or disruptive behaviour. Illegal activities and excessive noise is strictly prohibited. Guests must act responsibly and follow local laws and reasonable house rules and instructions.
- (Smoking) Smoking is strictly prohibited in all rooms and allowed only in designated areas. Guests who smoke in their rooms authorise the Manager to charge their debit / credit card for the excess cleaning fee.
- (Prohibited Items) You must not bring onto the Property: (i) goods or objects which are illegal or of a flammable or dangerous nature (ii) drones; or (iii) animals (with the exception of guide/assistance dogs).
- (Damage) Guests are responsible for any damage or breakages to the Property or its contents, excluding fair wear and tear. You authorise the Manager to charge your debit / credit card for the cost of repairing or replacing damaged or broken items or property.
- (Medical Assistance) You acknowledge that there may be occasions where you require first aid due to an accident, illness, injury or other health condition. You consent to the Manager’s personnel providing you with first aid on the basis that: (a) personnel are not qualified medical professionals; (b) the Manager makes no warranties and expressly disclaims all warranties regarding the standard of care that may be provided; and (c) to the fullest extent permitted by law the Manager, Property Owner, and their respective personnel, will not be liable (for any care given or omitted. If you are unable to do so yourself, you consent to the Manager seeking and securing any medical treatment that we reasonably consider you require. This may include medical evacuations. You agree to reimburse the Manager for any costs incurred in seeking medical treatment or evacuation on your behalf.
- (Natural Habitat) The Property is in a natural environment with potentially dangerous fauna and flora. Guests are encouraged to familiarise themselves with safety guidelines provided upon check-in. While the Manager takes precautions for guest safety, guests acknowledge, as a condition of their stay, that the Property Owner, Manager, and their respective personnel are not liable for death, personal injury, or any direct, indirect, or consequential loss or damage arising out of or in connection with the natural environment (except where caused by negligence or wilful misconduct). This includes risks associated with wildlife, and guests release the Property Owner, Manager, and their respective personnel from all related liability.
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PROPERTY FACILITIES & SERVICES
- (Spa) The Property’s spa and associated treatments are subject to specific terms and conditions that apply to each treatment. These terms will be provided at the time of confirming services. If your booking includes spa access or treatments, please contact us to request a copy of the specific terms and conditions before confirming your booking.
- (Availability of Facilities) While efforts are made to accurately describe the Property’s facilities and services, these may change, be upgraded, or occasionally be unavailable. If a specific feature is essential to your stay, confirm its availability with the Manager before booking. Not all facilities apply to all room types. To the extent permitted by law, the Property Owner and Manager are not liable for omissions, errors, or changes to facilities or services, whether temporary or permanent.
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IMAGES & DESCRIPTIONS
The images, descriptions, and floor plans provided are intended as general representations of the Property and its facilities. While every effort is made to ensure images and descriptions are accurate, they are indicative only, and actual rooms may vary slightly in decor, layout, or inclusions. Some destination imagery may be supplied by third parties and is used for illustrative purposes only and the Manager does not guarantee its accuracy. This clause is subject to your rights under Australian Consumer Law, and nothing in these terms seeks to exclude, limit, or modify any consumer guarantees or other legal rights to which you are entitled.
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THIRD PARTY SERVICES
- Third-party products or services (e.g., transfers or entry to our tours of the Monarto Safari Park) may be sold alongside accommodation. The Manager’s role in facilitating your booking for these products or services is as an agent for the third party, not as a supplier. In such cases, the third party is solely responsible for providing these products or services except for any elements controlled by the Manager which it incorporates into the third-party product or service. For clarity, the Manager is responsible for providing these incorporated elements
- You will be subject to the third party’s terms and conditions, which may include specific eligibility criteria, fitness-to-travel requirements, or the provision of certain information (e.g., identification, health disclosures, or liability waivers). Failure to comply with such requirements may result in the cancellation or refusal of service, for which the Manager and Property Owner bears no responsibility. Please contact the Manager for a copy of third-party terms and conditions relating third party products or services prior to confirming your booking for them.
- To the extent permitted by law, the Property Owner and the Manager are not liable for the third party’s failure to deliver the products or services or for any acts, errors, omissions, defaults, or negligence on their part. The Manager does not guarantee the accuracy of information, statements, or representations made by third parties.
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LIABILITY
- The Manager acts as an agent for the Property Owner and manages operations at the Property on behalf of the Property Owner. The Manager’s operational responsibilities are performed solely as an agent for the Property Owner. While the Manager is not a principal party to the booking contract, it performs duties in facilitating bookings and overseeing the Property’s operations for the benefit of the Property Owner. Notwithstanding, the Manager shall benefit from the liability limitations and exclusions set out in these Booking Conditions as these protections are essential to its role as both agent and operations manager. This clause operates subject to the Australian Consumer Law and does not exclude or limit any liability that cannot be excluded or limited by law.
- For the purposes of this clause 9, ‘We’ or ‘Us’ refers to the Property Owner, the Manager, and their respective personnel jointly and severally.
- We will not be liable for any loss, damage, cost, or expense (including, but not limited to, loss of enjoyment, consequential, indirect, or incidental loss) arising out of or in connection with your booking or stay at the Property, except to the extent caused by our negligence or breach of these Terms. In any case, our total aggregate liability to you for all claims whether in contract, in tort (including negligence) or at law is limited to the total amount paid by you or on your behalf for the booking, except where liability cannot be excluded or limited by law.
- This limitation of liability applies to all claims, including those arising from acts, omissions, or negligence by any of us, except where such liability cannot be excluded or limited under applicable law.
- We will not be liable for the loss, theft, or damage of any personal belongings brought onto the premises, including items stored in room safes except where such loss results from negligence or wilful misconduct by us. Guests are responsible for securing their valuables and are advised to take appropriate precautions.
- Guests acknowledge that participation in Recreational Services involves inherent risks. If any Recreational Services are principally supplied to you by us, then to the maximum extent permitted by law any liability for death, physical injury or mental injury or any other liability referred to in section 139A(3) of the Competition and Consumer Act 2010 (Cth) resulting from a failure to comply with a guarantee that applies under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law is excluded. This exclusion does not apply to significant personal injury caused by our reckless conduct. Recreational Services means services that consist of participation in the activities referred to in Section 139A of the Competition and Consumer Act 2010 (Cth), which could include activities such as swimming, fitness activities or other leisure time pursuits.
- Australian Consumer Law and corresponding legislation in State and Territory jurisdictions in certain circumstances imply mandatory guarantees into consumer contracts (“Consumer Guarantees”). These Terms do not exclude or limit the application of the Consumer Guarantees other than with respect to the supply of Recreational Services. Other than the Consumer Guarantees and to the extent permitted by law, all warranties and guarantees are disclaimed.
- You are strongly encouraged to obtain comprehensive travel insurance prior to your stay. This insurance should cover unforeseen circumstances, including but not limited to cancellation, medical expenses, personal injury, illness, loss or damage to personal belongings, and repatriation. The Manager and Property Owner accept no liability for costs, losses, or disruptions arising from circumstances that could reasonably be covered by travel insurance. Guests are responsible for ensuring their insurance policy meets their individual needs and provides adequate coverage for their stay.
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FORCE MAJEURE
- If: (a) in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) determine and give you notice that your booking cannot safely, lawfully or reasonably proceed due to a Force Majeure event; or (b) you give us notice no more than 14 days prior to commencement of your stay that you cannot reasonably make use of your booking due to Government Restrictions, then you may: (c) reschedule your booking, subject to adjustment to rates for the rescheduled rates; or (d) cancel your booking in which case our contract with you will terminate.
- If you cancel your booking, neither of us will have any claim for damages against the other. However, we will issue you with a credit equal to the price received by the Manager. Credits issued under this clause must be used within 12 months of the original booking date.
- Please note that our ability to issue you with a credit may be dependent on our suppliers issuing corresponding credits to us. We cannot guarantee that our suppliers will issue corresponding credits. In such circumstances we may instead pay you a cash refund of the price received by us less: (a) unrecoverable third-party costs and other expenses that remain payable by us in relation to your booking; (b) overhead charges incurred by us relative to the price; and (c) fair compensation for work undertaken by us in relation to the booking until the time of cancellation.
- If we provide you with any alternative services or assistance where your booking is cancelled due to Force Majeure which you accept, then you agree that any amount to be refunded to you will be reduced by the value of these services and that assistance.
- To the fullest extent permitted by law, the liability of the Manager and Property Owner to you for cancellations due to Force Majeure is limited to your rights under this clause.
- For the purpose of this clause:
- Force Majeure means an event or events beyond the control of the parties and which the parties could not have reasonably prevented, and includes but is not limited to: (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; (c) epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (including travel advisories and restrictions).
- Government Restrictions means any of the things specified in part (d) of the definition of Force Majeure.
For the avoidance of doubt and without limitation, an illness, the development of a medical condition or the failure of any commercial transportation is not considered a Force Majeure event.
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COMPLAINTS & DISPUTED CHARGES
- You must notify the Manager or any problem with any aspect of your stay as soon as possible. This is so the Manager has the opportunity to put things right during your stay. If you notify the Manager of a problem during your stay and it is not resolved to your satisfaction, please follow this up in writing within 30 days from the end of your stay. If you fail to follow this procedure, this may limit your rights to make a claim.
- If you wish to dispute a charge to your debit / credit card, you must notify the Manager in writing within ten (10) days of the charge being processed. The Manager will review the dispute and, acting reasonably, decide whether a refund or adjustment is appropriate. If a refund or adjustment is deemed appropriate, the Manager will process it within a reasonable timeframe. This dispute right is in addition to, and does not limit, any legal rights or payment scheme entitlements you may have to contest charges.
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DEEMED ACCEPTANCE
You represent and warrant that you have the authority to agree to these Booking Conditions on behalf of all individuals included in your booking. You agree to be responsible for any loss or damage the Manager, the Property Owner or their respective personnel incur that would not have arisen had such authority been validly granted.
- image release
The Manager and its suppliers may capture photographs or recordings of you and your activities during your stay, including while participating in any tours or activities arranged or provided by the Manager. The Manager and the Property Owner reserve the right to use these images and recordings for promotional and marketing purposes. By staying at the Property, you consent to this use and agree that no payment or compensation will be provided. If you do not consent to the use of your image or likeness, you must notify the Manager prior to check-in.
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GENERAL
- The contract between the Manager (as agent for the Property Owner) and you is governed by the laws of the State of South Australia. Any disputes shall be dealt with by a court with the appropriate jurisdiction in the State of South Australia.
- If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.
- Personal information will be collected, stored, and used to facilitate your booking, improve services, and communicate relevant offers and associated purposes. For full details, please refer to the Privacy Policy at https://monartosafariresort.com/privacy-policy/.
- The Manager reserves the right to modify these Terms at any time without prior notice. Amended terms will be published here: https://monartosafariresort.com/terms-conditions. The amended Terms will be effective upon publication. The Terms that apply to your booking are those in effect at the time you make a booking, as provided with your booking confirmation.
- These Terms are effective from 3 February 2025.